Descripción de la empresa

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisorto join our dynamic Guest Experience team at the Designer Outlet in Málaga

_ This is a full-time permanent fixed-term position (Fijo discountinuo) for our peak periods in the Summer and Christmas._
Descripción del empleo

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

What you’ll be doing
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive,



proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.

Requisitos- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer facing and admin task.
- Be proactive and able to make things happen.
- Have fluent proficiency in English and Spanish. Any additional language skills would be an advantage. Arabic and/or French is highly desirable:
- Be versátil about in working hours

📌 Guest Experience Advisor (Málaga)
🏢 McArthurGlen UK
📍 Málaga