Job Title: After Sales & Customer Care Coordinator (several positions)
- Location: Costa Del Sol-Mijas to Alcaidesa

Role Purpose

The After Sales Coordinator (fluent in English and Spanish) is the primary point of contact for new homeowners once a property purchase is finalised. Your mission is to ensure a seamless transition from "sold" to "settled," managing the snagging process, coordinating repairs, and maintaining the developer’s reputation for excellence.

Key Responsibilities

Relationship Management: Act as the dedicated liaison between homeowners, site managers, and sub-contractors and our own internal staff

The "Snag" Master: Coordinate and track the completion list of minor defects, ensuring all issues are resolved in a timely manner and keeping all stakeholders informed

Handover Coordination: Organise and occasionally lead home demonstrations, ensuring owners understand how to operate their new home’s systems.

Administrative Excellence: Maintain an impeccable database of homeowner records and maintenance schedules.

Contractor Liaison:



Schedule and oversee remedial works, ensuring contractors are briefed and work is completed to a high standard.

Feedback Loop: Collect and analyse customer satisfaction data to help the construction team improve future builds.

Requirements & Skills

The "Organiser" DNA: You live for a well-maintained spreadsheet. You can juggle 20+ moving parts without dropping the ball.

Experience: Previous experience in property development, estate agency, or high-end hospitality is highly preferred.

Communication: Exceptional verbal and written skills. You can deliver bad news (like a delay) with empathy and professionalism.

Technical Literacy: Familiarity with property management software or an enthusiasm to learn

Problem-Solving: A proactive "get it done" attitude when a contractor doesn't show up or a pipe leaks.

Who are we?

I think you have the “One Eden” stuff/ background from before

📌 After Sales (Marbella)
🏢 Comet Capital
📍 Marbella