Jobbeschreibung:
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgariaas a Solutions Consultant with Romanian and Englishfor the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Monthly allowance bonus covering part of the rent- Adaptable contract conditions (temporary employment, part-time options)- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)- Fully paid training- Stable job and career development opportunities- Attractive salary- Additional health insurance- More than fifty benefits and services to choose from- Positive international working environment- Support and learning- Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores- Collaborate with team members to share best practices and contribute to the knowledge base- Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Romanianand Englishcommunication skills- Strong interpersonal abilities and customer service orientation- Ability to follow structured guides and processes- Excellence in active listening and problem-solving- Adaptable a
📌 Solutions Consultant Relocation to Sofia, Bulgaria with Romanian and English (España)
🏢 TELUS Digital
📍 España
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.