As a Technical Customer Success Manager at Reuters Imagen, you’ll play a pivotal role in shaping how leading sports organizations and media companies unlock the full potential of their digital assets. Acting as a trusted advisor, you will lead clients through a consultative discovery process—aligning their business objectives with our cutting-edge, cloud-native media management solutions. You’ll help clients maximize value by streamlining workflows, guiding process adaptation, and identifying opportunities for configuration and integration that meet their unique requirements. This is a strategic, client-facing role where your expertise will directly influence how integral brands manage, monetize, and innovate with their content.

About You
As a Technical Customer Success Managerat Reuters Imagen, you will:
- Lead technical discovery by understanding client needs, mapping workflows, and identifying gaps or adaptation opportunities.
- Assess technical constraints including security, compliance, scalability, and integration dependencies.




- Design solution architecture aligned with business objectives, including integration plans, configuration requirements, and scalability considerations.
- Develop technical documentation such as requirement matrices, architecture diagrams, and data mappings for integrations.
- Deliver tailored product demonstrations and present technical capabilities to diverse audiences, addressing objections and managing evaluations.
- Collaborate on proposals by creating statements of work, technical specifications, and providing input for pricing and timelines.
- Coordinate internal handoffs with product, engineering, and professional services teams to ensure smooth implementation.
- Act as the primary technical contact during the sales cycle, building strong client relationships and guiding change management discussions.

About the Role
To be our Technical Customer Success Manager, you will likely have:
- 2+ years’ experience in solutions architect

📌 Technical Customer Success Manager (Madrid)
🏢 Thomson Reuters
📍 Madrid