Job Overview:
We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

Provide first-line technical support for hardware, software, and network issues.

Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).

Support Windows OS (Windows 10/11) and Microsoft Office 365 issues.

Manage user accounts (password resets, access management, group policies).

Basic troubleshooting for:
Printers and peripherals

VPN access

Network connectivity

Install, configure, and upgrade desktop/laptop systems.

Provide remote and on-site support as required.

Maintain documentation of incidents and resolutions.

Troubleshoot advanced desktop issues.

Basic Active Directory administration.

Support M365 (Exchange, Teams,



SharePoint - basic admin tasks).

Assist in server access issues (basic understanding).

Perform hardware replacements and system imaging.

Coordinate with infrastructure/network teams for escalations.

Assist in root cause analysis for recurring incidents.

Technical Skills Required

Windows 10/11 troubleshooting

Microsoft Office 365 support

Active Directory (User/Group Management)

Basic networking (IP, DNS, DHCP concepts)

Remote tools (TeamViewer / AnyDesk / SCCM)

ITIL understanding (preferred)

Soft Skills

Strong communication skills

Customer-focused mindset

Ability to work in an SLA-driven environment

Good documentation skills

Ability to prioritize and multitask

Nice to Have

ITIL Foundation Certification

Experience in a corporate or enterprise environment

Exposure to ticketing systems

KPIs / Performance Metrics

SLA adherence

First Call Resolution (FCR)

Ticket closure rate

Customer sat

📌 IT Support Technician (Barcelona)
🏢 Axiom Technologies
📍 Barcelona