B2B Customer Success Representative (French speaker) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry.
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.
We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries.
This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.
If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.
Customer & Dealer Management - Manage a portfolio of Direct Countries dealers across EMEA - Build strong, long-term relationships with assigned dealers - Ensure high levels of customer satisfaction through quality service - Act as the main point of contact for operational and service-related topics Order Management & Operations - Manage and validate the orderbook for assigned dealers - Perform order entry in SAP (ERP system) - Track and follow up orders, liaising with warehouses and logistics teams - Ensure on-time and in-full delivery (OTIF) - Handle operational issues such as refusals,



returns and warranties - Manage proforma processes Data & Reporting - Prepare and maintain customer order databases - Analyze data and performance indicators to support decision-making - Provide reporting on key KPIs and service levels - Ensure accuracy and consistency of customer data Cross-functional Collaboration - Collaborate with Sales teams to support dealer performance and satisfaction - Work closely with Supply Chain and Operations teams to resolve issues - Handle dealer and sales queries efficiently and professionally Position requirements: Qualifications: - Fluent English and French (mandatory) - Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) - Knowledge of SAP, Salesforce and Excel - Strong data orientation and analytical skills - Understanding xhfqzwm of sales processes and logistics flows Competences: - Strong customer service mindset - Proactive and solution-oriented - High attention to detail and organizational skills - Strong communication and interpersonal skills - Ability to work cross-functionally - Adaptability in a fast-paced environment Preferred - Additional European language is a plus What we offer
* Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
* €10 meal voucher for every day worked from the office
* Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
* 7 additional remote working days per year
Sounds like you? Apply now and join our Customer Success team in Europe.

📌 b Customer Success Representative (French Speaker) (Madrid)
🏢 Revelyst
📍 Madrid