com is a leading global travel-tech company headquartered in the Czech Republic. Our innovative algorithm enables users to find better route options and prices other search engines can’t see, daily performing billions of price checks across 95% of general flight content. Join a global business that’s still got a start-up heart.
About Customer Support Analytics Team
We support our Customer Support department to turn complex operational data into thoughtful, high-impact decisions that enhance customer satisfaction and strengthen daily operations. Partnering closely across Product, Finance, and Operations, we build intuitive dashboards and data models to bring real-time visibility to friction points, tracking airline recovery and ensuring accurate, timely refunds. Support the analytical side of our refunds operation by building reliable data structures, tracking process flows, and partnering with Finance, Product, and Engineering to optimize airline recovery performance.
Collaborate closely with Workforce Management and vendor partners to ensure they have accurate,



trusted data for volume forecasting, productivity tracking, and headcount modeling.
Maintain and improve internal data pipelines by writing optimized SQL queries that extract meaningful insights and keep shared reporting tools up to date.
Connect with senior leadership by developing clear, empathetic, and data-backed narratives that articulate operational challenges while offering thoughtful solutions.
A proven track record in a business analytics role , with experience translating complex operational data into supportive business decisions—ideally within a Customer Support environment.
Strong proficiency in SQL , with confidence writing and managing your own queries, understanding underlying data structures, and supporting peers through code reviews.
Demonstrated experience with Data Visualization tools (such as Looker, Tableau, or PowerBI) to build, refine, and maintain accessible, insight-rich dashboards.

📌 Senior Business Analyst, hibrido (Barcelona)
🏢 Kiwi.com
📍 Barcelona