Technical Support Engineer (España)

Technical Support Engineer (España)

12 sep
|
Fiery
|
España

12 sep

Fiery

España

Established in 1992, Inèdit Software started operations specializing in design software development for Apple systems for the textile industry.
We are currently a gold standard company worldwide in our sector and we offer software solutions for digital printing, creative design and color management. At the same time, we help our clients optimize processes and integrate them efficiently in their digital printing workflow, due to our innovative image management tools and departmental interconnectivity.In recent years, international acclaim of our products has spurred us to significantly expand our commercial horizons to reach clients from the textile, ceramic and laminate floor industries, from more than 60 countries, across five continents.
Job Description
Role and responsibilities:
As a Technical Support Engineer: Fiery is seeking a Technical Support Engineer to provide technical assistance to customers using digital textile printing solutions. The role includes remote technical support, customer training, on-site service, and troubleshooting of software and printing workflows.




Job Requirements:
Education Qualification: Bachelor's degree in any of the fields: Digital Printing, Textile Technology, Graphic Arts, Color Management, IT, Electronics, Engineering, or a related technical field
Experience: 2-3 years of technical experience in digital textile printing or a closely related industrial printing environment
Key Responsibilities:
- Provide technical support through ticketing systems, phone, and remote support tools.
- Diagnose and resolve software, hardware, workflow, and printing-related issues.
- Perform remote installations, upgrades, configuration, and troubleshooting.
- Deliver customer training remotely and on-site.
- Conduct on-site visits for installation, maintenance, troubleshooting, and customer support.
- Document customer cases, solutions, and technical findings.
- Escalate complex issues to Development or QA with appropriate technical details.
- Coll

📌 Technical Support Engineer (España)
🏢 Fiery
📍 España

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