WE’RE HIRING: IT Support Field Engineer L2 - Spain

Company Overview

A leading general IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.
- Operating in 190+ countries
- Supported by 6,000+ skilled engineers globally
- Serving 200+ enterprise clients across multiple industries

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

Project Overview

The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

Role Summary

The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.





RequirementsKey Responsibilities
- Provide Level 2 onsite and remote IT support to end users
- Troubleshoot and resolve hardware, software, and connectivity issues
- Support desktops, laptops, printers, servers, and peripherals
- Escalate unresolved incidents in accordance with SLA and ITIL processes
- Ensure high customer satisfaction and service quality

Software & Application Support
- Windows OS installation, configuration, and troubleshooting
- User account and access management

Hardware & Devices Supported
- Desktops and laptops: Dell, HP, Lenovo
- Printers: HP, Lexmark, IBM
- Servers and related infrastructure
- Peripherals and end-user accessories

Asset & Stock Management
- Maintain accurate asset inventory and documentation
- Perform device deployment, replacement, and decommissioning
- Coordinate hardware refresh and lifecycle management
- Update asset and ticketing systems

Remote & Multi-S

📌 IT Support Field Engineer (Alcira)
🏢 Excis Compliance
📍 Alcira