Global Payroll - Mid-market Client Success

Senior Client Success Manager

(Sr. CSM)

The Client Success team within the ESI General Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll business, impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.

The Senior Client Success Manager (Sr. CSM) serves as an advocate of ADP’s Global Payroll Solution and Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry into the client base. Within either the Enterprise or Mid-market Client Success market segments, this role is 100% dedicated to our ADP Global Payroll Clients, which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB as needed).



This could evolve based on ADP Global Payroll strategies.

Key areas of focus include (but are not limited to):
- Ongoing management of strong, productive relationships with key & designated client contacts
- Alignment with Client Success Leaders
- Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams and any other functional team as required to retain assigned clients, deliver best in class services to our client and influence additional business.
- Adherence to defined & agreed processes and achieve targets established annually.

The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, contract renewals, referencabi

📌 Senior Client Success Manager (Barcelona)
🏢 Adp
📍 Barcelona