English-speaking Fintech Complaints Officer in Valencia
Job details:
Location
Valencia
Discipline
- Customer ServiceReference
36456
Contact Name
Maja Andersson
Job description:
Our clients continued objective is to deliver the most impactful Customer Experience through their highly educated and energetic talents with the goal to increase customer happiness.
You are a star in troubleshooting and work with a solution-oriented mindset.
With your outstanding communication skills and enthusiasm, you are the person to inspire customers.
You act as a true team player and work towards that one goal: to provide excellent customer experiences to our customers and give them a wow feeling
about the brand.
A financial tech brand pioneering in online money transfers. The aim of this brand is to make international money transfers cheap, fair and simple. They have partnered with banks and companies such as Monzo, Bolt and GoCardless, to offer their customers better international banking. Today,
their multi-currency account helps millions of people and companies manage their money worldwide.
about the role
The job of the Complaints Officer is to right wrongs through fairness, accountability and transparency. A stage 1 Complaints Officer will ensure that customers receive the fairest possible outcomes to their complaints and will put things right if necessary. The role requires understanding of their regulatory obligations when it comes to complaints handling and working efficiently while handling multiple complaints at once. You’ll be part of an operation that puts the customer first and drives change across the company to achieve better outcomes.
about the tasks- Handle complaints directly from customers and send final responses on time
- according to our regulatory obligations;
- Work across multiple teams to resolve customer issues
- Ensure customers are treated fairly by reviewing each complaint impartially
- Provide feedback to operational and/or product teams wh