As a Guest Experience & Concierge Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities

In this role, I will assume full responsibility for the efficient operation of the Guest Experience & Concierge team to provide exceptional guest experience, products, and services within brand operating standards.

In this position, I commit to:
- Ensure that all set policies,



procedures, best practices are in place and rigorously enforced.
- Work in partnership with all the resort departments to ensure guests’ needs are determined /met and oversee the overall smooth operation of guest experience.
- Interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback.
- Having a thorough knowledge of all facilities and services offered by the resort as well as a sound knowledge of the food and leisure market in Ibiza.
- A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
- Be responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or help our hosts to do so to

📌 Guest Experience (San Juan Bautista)
🏢 Six Senses Ibiza
📍 San Juan Bautista