We are looking for a _Booking Agent_ to join our company in Palma to reinforce our team for the season. As a _Booking Agent_, you will be the main point of contact for customers, offering assistance before, during and after their holidays. You will handle a wide variety of requests and incidents, ensuring quick, effective and customer-oriented solutions that contribute to a smooth and enjoyable travel experience.

If you enjoy managing customers requests and ensuring a high quality of service, we are waiting to meet you

Main responsibilities:
- Manage pre-in and post-trip assistance ensuring a seamless customer journey
- Handle and coordinate requested related to:
- Bookings in the destination
- Room changes, upgrades and special requests
- Last minute modifications and cancellations
- Activities, excursions and destination services
- Lost, damaged or stolen belongings
- Incidents, complaints and service disruptions
- Liaise with hotels, suppliers,



tour operators and internal teams to resolve incidents efficiently.
- Monitor and follow up on open cases, ensuring proper service quality and timely resolution.
- Provide clear, professional and empathetic communication to customers all times.
- Escalate complex cases when required, following internal procedures.
- Ensure accurate data entry and case tracking in internal systems.
- Contribute to continuous improvement by identifying recurring issues and best practices.
- Experience of 1 year in similar position (customer service, travel assistance, booking or similar)
- Excellent communication skills, both written and verbal.
- Flexibility to work shifts, weekends or public holidays, depending on operational needs.
- High level of English, other languages will be a plus
- Tourism studies or related fields
- Good knowledge of Excel and Outlook

📌 Booking Agent (Palma)
🏢 Mts Globe Spain
📍 Palma