Who We Are

Moneycorp powers integral payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose





This role is responsible for managing all client transactions relating to their FX trading accounts and queries efficiently and in line with company policies.

This person will play a key part in building the Moneycorp reputation by increasing brand loyalty through meeting and exceeding customer expectations.

Previous experience and knowledge of financial sector and banking institutions will be very positively valued.

Key responsibilities:
Operational Excellence & Compliance
- Keep on top of clients transactions from start to finish. Ensure all tasks align with team KPIs, including chases in system, group inboxes, monitoring Overwatch data, and supporting complaint handling and reporting.
- Process incoming client payment files promptly and efficiently Investigate inbound and outbound payment queries in coordination with the Back Office.
- Make sure we receive documentation from clients to enable their contracts to be processed efficiently, accurately and in line wi

📌 Operations and Customer Services Officer (Madrid)
🏢 Moneycorp
📍 Madrid