Descripción de la empresa

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisorto join our dynamic Guest Experience team at the Designer Outlet in Málaga
_This is a permanent role, working 28 hours per week (4 days per week, 7 hours per day) on a rota basis._
Descripción del empleo

This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

What you’ll be doing
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.




- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.

Requisitos:
- You will
- Passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy.
- Excellent people skills / able to adapt communication to the situation and guest.
- Detailed and proactive problem solver.
- Able to communicate well verbally and in writing.
- Well organised with the ability to prioritise your own workload and multi-task.
- Possess good

📌 Guest Experience Advisor (Málaga)
🏢 McArthurGlen UK
📍 Málaga