Airbus Defence and Space SAU in Spain seeks a Service Desk Manager to oversee the delivery of Service Desk operations, ensuring customer expectations and SLAs are met while driving improvements.
You will manage run operations across national/divisional boundaries, coordinate with service owners, application managers, and end users, and lead incident and problem management, KPI reporting, and stakeholder engagement.
📌 Global Service Delivery Manager (Getafe)
🏢 Airbus
📍 Getafe