Customer Success Manager - Spanish Speaking Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
As the Manager of Customer Success, you will support your customers as they transition from sales prospects to active users of your products. Your main goal is building and leading customer success that is focused on delivering exceptional value to all customers around the world.
Proactively identify, qualify, and advance cross-sell and upsell opportunities across RMS, POS, Payments, and Terminals, partnering with Client Sales to drive conversion.
Navigate complex stakeholder environments across hotel groups, from property-level operators to executive decision-makers.




Operate within a pod-based model with shared accountability—owning customer outcomes and commercial success while leveraging specialist resources for execution.
3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment
~ Experience leading QBRs, account planning, and executive-level customer conversations
~ Strong commercial mindset with the ability to identify, qualify, and progress cross-sell and upsell opportunities
~ Comfortable managing complex stakeholder environments across property, regional, and executive levels
~ Fluent Spanish and English
~ Experience using Salesforce, Gainsight, or similar CRM and Customer Success platforms
~ Practical use of AI tools and automation to improve customer engagement, productivity, or account management
~ Experience in hospitality, travel, hotel technology, payments, fintech, or other multi-product SaaS environments is a plus
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📌 Customer Success Manager (English - Spanish) (Málaga)
🏢 Mews
📍 Málaga