At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Technical Field Service
Purpose: The Field Service Engineer, Ophthalmology is responsible for providing specialized technical service and support for ophthalmic surgical equipment used in cataract, refractive and Ocular Surface Disease (OSD) procedures.
The role is based in Barcelona, covering areas with a strong installed base of ophthalmic medical devices, and requires close proximity to customers to ensure fast, high-quality technical support in operating room environments.
This position plays a key role in maintaining optimal equipment performance, supporting surgeons and clinical staff, and ensuring high customer satisfaction. In addition, the Field Service Engineer contributes to the development of long-term customer relationships and the growth of service contract and service solutions business.
The role operates within the European Field Service organization, working closely with the local Equipment Manager, Sales, and Clinical teams, with occasional travel within the EMEA region if required.
Provide first-line on-site technical support for ophthalmic surgical systems, addressing customer issues in hospitals, clinics, and ambulatory surgery centers.
Perform preventive maintenance, safety checks, troubleshooting and repairs in compliance with legal requirements, MDR/MDD regulations, and J&J; service policies.
Implement mandatory upgrades, performance improvements, and modifications across the ophthalmic installed base.
Closely monitor system performance and proactively identify potential technical risks impacting surgical procedures.
Customer & Clinical Environment Support
Act as technical point of contact for key ophthalmology accounts in the assigned territory.
Support critical customer situations outside the assigned territory when required,



respecting local regulations.
Collect and communicate customer feedback related to equipment performance and clinical usage.
Reporting & Quality
Perform all activities in accordance with J&J; Quality Management System and regulatory standards.
Maintain accurate documentation of installed base, service history, device files, and warranty tracking.
Manage spare parts inventory, tools, and test equipment according to internal standards.
Service Sales Support
Proactively support the promotion and sale of service contracts, service packages, and upgrades in collaboration with Sales and Equipment Management.
Identify opportunities for incremental service revenue through technical expertise and customer interaction.
Associate degree, Bachelor’s degree, or equivalent experience in: Medical electronics, Biomedical engineering, Electronics or electromechanics applied to medical devices or similar
Field service experience in the medical device industry is highly valued.
Experience working in hospital operating rooms is highly desirable.
Fluency in local language and good professional level of English (spoken and written).
Femtosecond Laser, Medical Technology, Operating Room (OR), Ophthalmology, Technical Thinking
Controls Compliance
Customer Service
Customer Support
Customer Support Operations
Customer Support Trends
Data Gathering and Analysis
Project Management Office (PMO)
Report Writing
SAP Field Service Management
Service Request Management
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the vigente amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
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📌 Field Service Engineer (Ophthalmology), Barcelona
🏢 Johnson & Johnson Innovative Medicine
📍 Barcelona