We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform

and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime,



the world’s first travel subscription program.

What you will do:
The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:

Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;

Manage data protection consumer rights cases;

Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;

Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;

Support VIP Communications projects by collaborating with the team members when required;

Measure, analyse and re

📌 Regulatory Case Specialist (Madrid)
🏢 Edreams Odigeo
📍 Madrid