NAGRA, a digital TV division of the Kudelski Group providing security and multiscreen user experience solutions for the monetization of digital media, is currently looking for a Senior Program Manager for a position in our Madrid, Spain based office. The company offers content providers and DTV operators worldwide secure, open, integrated platforms and applications over broadcast, broadband and mobile platforms, enabling compelling and personalized viewing experiences. The Senior Program Manager, a member of the PMO Office, will be working as part of a worldwide team within the Global Operations and Services organisation. He/She will be responsible for program/project execution and manage various customer accounts including day-to-day operations.
Creates and maintaines program plans and monitors overall progress by controlling and resolving issues and risks by initiating corrective action as appropriate to successful outcomes.
Ensure that the delivery of products or services from the projects within a program are to the appropriate levels of quality, on time and within budget, in accordance with the program plan.
Manage program budgets on behalf of Nagra, monitoring the expenditures and costs against delivered and realised benefits as the program progresses.
Initiate extra activities wherever gaps in the program are identified.
Be responsible for the quality assurance and overall integrity of programs - focusing inwardly on the internal consistency of programs; and outwardly on coherence with infrastructure planning, interfaces with other programs, third parties and the customer technical and specialist standards.
Plan and manage day-to-day system & support requests and follow-up on hotline tickets, root-cause-analysis, health checks, memos, etc.



Acts as an advisor to Director PMO EMEA/Americas and as a mentor/advisor for other Program Managers with regards to any aspect of program management or other areas of improvements. The adecuado candidate will have a solid Project / Program management background within the broadcast technology industry with experience of managing complex end-to-end customer programs. Experience will include some (or all) of conditional access, service delivery platforms, middleware/UI, STBs, Open Devices & Applications, OTT, MDRM, Anti-Piracy Security Services; He/she will preferably be qualified to degree level (in an engineering, computer science or related field), but relevant experience or other qualifications will also be considered. The candidate must be fluent in English & Spanish both oral and written and work well under pressure. Proven record of managing transversal customer oriented program teams in a multi-cultural business environment within the DTV technology business with a minimum of 6 to 8 years relevant experience and
1 M$ budget.
Evidence of working in international matrix operations and excellent leadership management skills including multiple work stream management and program delivery.
Processes, Methodology & Tools – Thorough understanding of program management methodologies (Waterfall & Agile) e.g. PRINCE2, PMI & SCRUM. Experience with program planning tools. Risk Assessment – Ability to assess complex technological, commercial and contractual risks of a program from both the company and customer perspectives.
Stress Management ability
University degree in technology/ computer science/ business management
Ideally, an additional business qualification and/or a certification in program or project management
Fluent in Spanish & English both oral and written;

📌 Senior Manager, Program Manager (Madrid)
🏢 Nagra
📍 Madrid