We’re Fever, the world’s leading tech platform for culture and live entertainment.
To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
We’ve teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading general investors! We're looking for someone to take ownership of how partners and internal teams learn our product, and to keep raising the bar on clarity and quality as they do it. You'll be the driving force behind how we teach, document, and train, from the Help Center partners turn to first, to the videos and live sessions that get new hires up to speed. You'll turn briefs from our Product and Product Marketing teams into content and training that's clear, engaging, and genuinely self serve, and you'll use AI tools every day to produce scripts, articles, and training decks quickly and to a high standard.
Own and grow the Fever Help Center, and build and maintain our tutorial video library, scripting and producing a clear walkthrough for every feature.
Run on demand product trainings for new hires in Partner Management and Business Development, train a go to trainer within each team, and design simple, repeatable training programs around recurring partner inquiries.




Coordinate localization by preparing clean source content and managing the workflow with our Translation team and AI tools, keeping everything consistent across languages.
Excellent English, written and spoken.
AI fluency: you already use AI tools to produce high-quality content fast, and you are eager to push that further.
Experience in or exposure to B2B SaaS (an internship counts). Relevant experience in technical content creation, documentation, customer education, or training. This role is open to early-career and mid-level candidates.
you can manage many small content pieces and keep them consistent.
Strong presentation and public-speaking skills, with genuine comfort leading live trainings and train-the-trainer sessions.
Bachelor's degree or equivalent practical experience.
Hands-on experience with Zendesk's content management system, or another knowledge-base / CMS platform.
Prior experience producing customer-facing educational content or tutorial videos.
Video creation and editing (Camtasia or similar).
Spanish or other languages.
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
~ Opportunity to have a real impact in a high-growth global category leader
~Home office friendly
~ Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
~ English Lessons
~ Fever's Blog | Tech.Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.
If you want to know more about how Fever processes your personal data, Fever - Candidate Privacy Notice
#

📌 Product and Training Specialist (Madrid)
🏢 Fever
📍 Madrid