Dutch-Speaking Technical Customer Support Specialist Are you fluent in Dutch with a natural affinity for computer technology, digital hardware, and device troubleshooting? We are seeking detail-oriented, customer-focused professionals to join our technical service desk in Valencia or Barcelona supporting consumer and business clients of a leading general Personal Computing and Printing technology manufacturer.
In this role, you will assist Dutch-speaking users with hardware diagnostics, software setup, printing solutions, and warranty management.

The Role
Technical Advisory & Diagnostics: Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries.
Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics, driver installations, network/Wi-Fi connection setups, and firmware updates.
Warranty & Repair Management: Log hardware defects, process warranty claims, issue return authorizations, and coordinate replacement parts or repair technician dispatches.
Documentation & Escalation: Maintain precise ticket records in CRM systems and elevate complex hardware failures or enterprise network issues to Level-2 engineering teams.
Working Model & Location
Location: Valencia or Barcelona, Spain .
Work Model: Modern Office-based setup
Relocation Support: Full Relocation Package Included (for candidates relocating from abroad).




Relocation & Accommodation Package
Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
Administrative Setup: Full hands-on assistance with local Spanish administrative procedures
What We Offer
Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.
Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training.
Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones.
Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.
Requirements
Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2) .
Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit .
Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices.
Soft Skills: Patient communication style, strong structured problem-solving skills, and a customer-first mindset.
Shift Availability: Willingness to work standard operational shifts.
#J-18808-Ljbffr

📌 Dutch-Speaking Technical Customer Support Specialist (Valencia)
🏢 Kats Recruitment
📍 Valencia