I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring Product Support Specialists in Europe.
We're currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. The role follows either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. You’ll Also Spend Time On Projects That Make The Work We Do Better
Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
You’re skilled at both defining the scope of a problem and creating a comprehensive solution.
You have offered B2B support to customers, ranging from small business through enterprise organizations.
each member of our support team is highly technical and capable of solving deeply complex tickets.
You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.




You value in‑office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self‑starters!
About Ashby We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. About Go To Market We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.
Onboarding Process Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away. Generous equipment, software, and office furniture budget. 100/month education budget with more expensive items (like conferences) covered with manager approval.

📌 Product Support Specialist (España)
🏢 Ashby
📍 España