The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. Your career with us should reflect your energy and passion. Take the lead and we’ll give you the support you need to be at the top of your game. Role: Client Service Manager (EDB)
Employment Type: Full time Permanent EDB - European Depositary Bank
Do you have experience of managing client relationships, the services they subscribe to, ensuring service excellence, and are you looking for a new opportunity in Valencia? Apex Group is seeking a adaptable, full-time Client Service Manager, this role would report to a team leader in Valencia and ultimately to the Head of CSM Luxembourg. EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team. As a Client Service Manager,



you will manage an assigned portfolio of clients and will be responsible for ensuring delivery of best-in-class service, supporting high levels of client satisfaction and building strong working relationships with key contacts within each client’s organisation. As a CSM, you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB, and collaborate with other EDB and Apex Group stakeholders to support a seamless client experience. You will also contribute to service improvements and support the modernisation of the client experience in line with the bank’s strategy.
Analyse client feedback and contribute to service improvements.
Support the Client Service team in monitoring client service activity, identifying recurring issues and proposing practical improvements.
Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client fac

📌 Client Service Support Executive (Valencia)
🏢 CO_GSCAPX-VAL Apex Financial Services Spain
📍 Valencia