We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany.
Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives.
Compliance Maintenance: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.
Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks.
4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language.
Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.




Solid working experience with case management and data analysis.
Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation.
Fluent English required as well as professional working proficiency in German.
Accelerate your career growth by joining one of Europe’s most innovative banks .
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. A relocation package with visa support for those who need it.
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the general banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona.

📌 Compliance and Prevention Associate (Complaints Management) (Madrid)
🏢 N26
📍 Madrid