At Roche you can show up as yourself, embraced for the unique qualities you bring. The Position Lead IT Expert - RDT ERP Roche Digital Technology (RDT) is where innovation meets purpose. As a general team at the heart of Roche, we are a community of business‑minded technologists committed to help shape tomorrow's digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. At Roche, we offer a hybrid work model that combines flexibility with in‑person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events. The Lead IT Expert merges high‑level technical architecture with operational service management. In this dual‑capacity role, you will design business‑driven, standards‑based, and future‑ready solutions within a complex multi‑product environment while taking ownership of end‑to‑end service delivery performance, operational stability, vendor SLA compliance, and service lifecycle management. You will bridge the gap between strategic technology roadmaps and day‑to‑day IT operational excellence, ensuring solutions are not only architecturally sound and scalable, but also reliably The opportunity: Architectural Scope & Technical Leadership Design scalable solutions meeting product requirements, business priorities, and enterprise standards within a complex, multi‑solution RDT ERP landscape. Document and evolve architecture across the product lifecycle, managing Non‑Functional Requirements (NFRs), fitness functions, and Architecture Decision Records (ADRs). Define conceptual and logical data models, taxonomies, ontologies, and integration pathways.



Delivery & Service Operations Management End‑to‑End Service Governance: Oversee the operational delivery life cycle for ERP solution platforms, ensuring service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are consistently met. perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives. Align architectural change roadmaps with IT Service Management (ITSM) operational models, change management workflows, and zero‑downtime deployment strategies. Vendor & Service Provider Management: Drive operational accountability with third‑party software vendors, system integrators, and managed service providers to guarantee quality delivery, contract compliance, and value realization. Stakeholder Management & Strategy Communicate complex architectural and operational concepts clearly to executives, business process owners, and cross‑functional delivery teams. Negotiate strategic operational trade‑offs between architectural purity, project delivery speed, cost, and long‑term service stability. Ensure full alignment between strategic IT roadmaps, business capabilities, and day‑to‑day service operations. Mastery of reference architectures, data modeling, integration pathways, and NFR management. Delivery & Service Management: ITIL v4 minimum certifications or equivalent hands‑on experience in IT Service Management (ITSM). Demonstrated leadership in operational service delivery, incident/problem/change management, and SLA tracking. Proven experience managing multi‑million Managed Service Provider (MSP) contracts, vendor deliverables, and vendor performance metrics. Background in GxP environments, Computer System Validation (CSV), and regulated pharma/life sciences industry, quality and clinical experience (highly beneficial).



Hands‑on exposure to enterprise ERP implementations (SAP BTP, S/4HANA, or core ERP platforms, nice to have SAP Batch Release Hub). Soft Skills & Leadership: Exceptional negotiation, conflict resolution, and stakeholder management skills. Ability to mentor junior architects, service managers, and cross‑functional delivery teams. Salary range 19,075 - 35,425 PLN gross based on the employment contract. Annual bonus payment based on your performance. Dedicated training budget (training, certifications, conferences, diversified career paths etc.). Flex Location (possibility to perform our work from different places in the world for a certain period of time). Yearly sales of company laptops and cars and many more! If you feel this offer suits a friend of yours, feel free to share it. Want to know what it’s like to be a part of Roche IT first‑hand? Check out our blog! The controller of your personal data is Roche Polska Sp. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: information on the principles of processing your personal data by Roche at the link: In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance. If you're applying for the role in an alternative location where pay transparency regulations apply, the Talent Acquisition Partner will share the local pay information with you ahead of any business interview. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

📌 Lead IT Expert - RDT ERP (Madrid)
🏢 Roche
📍 Madrid