Job Title: Operator TeleSales Channel Manager
ASAP

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D;, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in general market share.

Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right. As the Operator TeleSales Channel Manager, you will be responsible for developing and executing telesales strategies aimed at increasing sales, brand presence, and market share in the operator sector.

Telesales Strategy
Develop and implement telesales strategies in alignment with overall channel and operator objectives.
Drive handset activations, revenue growth, and enhance brand positioning within the channel.
Customer Relationship Management




Maintain strong relationships with key decision-makers in Telco operator departments and outsourced telesales agencies.
Oversee agency performance, ensuring adherence to brand guidelines, compliance standards, and KPIs.
Create and optimize incentive schemes to motivate telesales agents.
Training & Capability Building
Deliver regular product and sales skills training for telesales agents (both internal and agency-based).
Budgets and Reporting
Manage telesales budgets and track expenditures.
Collaborate with trade marketing teams to create sales scripts, promotions, POS materials, and campaign tools.
Support in-store activities such as product displays, planograms, merchandising, and POSM to enhance visibility and sales.
Market Insights & Analysis
Adjust telesales and trade marketing strategies accordingly.

Bachelor’s degree or higher

3+ years of proven experience in retail marketing within the operator sector
~ Experience in digital marketing or managing 360° campaigns

Strong understanding of retail dynamics and trade marketing strategies
Solid experience in brand strategy and visual merchandising
Good time-management skills and fluent English

📌 Digital Sales Manager (Madrid)
🏢 vivo España
📍 Madrid