Join Our Elite Network Support Team!
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favorite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. Are you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT) , we're seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk!
Dive into the heart of our network, providing 24/7 expert support (in English/Spanish) and critical local assistance in Spanish to our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Providing top-tier troubleshooting and technical support via phone and email to end users,



dealers, and distributors.
Mastering the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be key!
Collaborating with the Best: Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.
You bring 2+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification .
You're familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG .
You have a proven track record of slaying network problems and finding effective resolutions.
You excel in our fast-paced, agile environment , where critical thinking and sharp problem-solving are your superpowers.
Bonus points if you have experience providing sales support in complex network environments and if you speak additional languages!
You're a time-management maestro and possess natural leadership qualities .
Unlock Your Potential: We offer full training, continuous support,



and the tools you need to conquer new heights in your career.
We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. 1st Interview (Virtual) - Meet the people team
~2nd Stage (Face to Face) - Meet our leadership

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
As a general company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( type Full-time

Job function Engineering and Information Technology
Industries Wireless Services, IT Services and IT Consulting, and Software Development
Get notified about new Technical Support Engineer jobs in Bilbao, Basque Country, Spain .
Software Engineer, Data Infrastructure & Acquisition - Bilbao, Spain

📌 IT Support Engineer Intern (Bilbao)
🏢 Wireless Logic Spain
📍 Bilbao