Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. The Role We are looking for a Senior Product Designer to join Aircall. You will be the design voice of the product: the person who owns the experience end-to-end, sets the quality bar, and makes the calls that shape how thousands of sales people interact with AI every day.
You will improve what exists, fix the legacy we've accumulated while moving fast, and design what's coming next — the future of AI in voice and communication. This role is for someone senior and self-directed — someone who already knows what good UI and good UX look like, and doesn't need a playbook to get there. You understand design systems, interaction patterns, and the difference between polish that matters and polish that doesn't. And you'll stay close to the client: discovering problems on calls, in data, and in the product itself, sometimes together and sometimes entirely on your own.




In this role you will own product design end-to-end — from discovery and interaction design to high-fidelity execution and the design system that holds it all together.
Design & Craft
Drive the end-to-end product experience — flows, interaction design, and high-fidelity UI — for a complex AI product used daily by sales teams.
Audit and systematically improve the experience and visual debt we've accumulated while moving fast, raising the overall quality bar without halting momentum.
Design what's next: Design system: Build and evolve a pragmatic, scalable design system in Figma that lets us ship consistently and fast.
Make AI a core part of your daily craft — to design and prototype faster, brainstorm and explore more directions, and accelerate the everyday work. Talk to users, sit in on calls, dig into product data, and surface the real problems worth solving — independently or alongside the team.
Collaborate tightly with frontend engineers (NextJS, Tailwind) to ensure what ships matches the intent and feels right in the hands of users.
Qualifications: Core Design
~5+ years of senior product design experience, ideally shipping complex B2B/SaaS or AI products.
~ A strong portfolio that demonstrates mastery of UX and UI — you know the good practices, the good patterns, and when to break them.
~ Fluency in Figma and modern design-system thinking.
~ Comfort designing for ambiguity: novel AI interactions, data-heavy workflows, and products that change weekly.
~ You ship, iterate, and learn rather than polish in a vacuum.
You're excited about AI as a design material, not just a feature.
Fluency in English is required, and Spanish is a plus.
Frontend (partnered with) : NextJS, Tailwind
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📌 Senior Product Designer (Customer Experience) (España)
🏢 Aircall
📍 España