AIS Quality & Service Improvement Specialist
Make a direct impact on National Aviation Safety
Full-time permanent opportunity based in Canberra, Brisbane or Melbourne
Summary We are now seeking a Quality & Service Improvement Specialist to join our AFPD & AIM (Airspace and Flight Path Design & Aeronautical Information Management) unit - a high‑performing, regulated operational environment dedicated to safety, accuracy and continuous improvement.
The Organisation Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. The Role & The Team As a Quality & Service Improvement Specialist, you will play a vital role in ensuring Airservices continues to meet key ICAO, CASA and ISO regulatory requirements. You will help strengthen our quality management practices, support accreditation and certification activities, and contribute to the continuous improvement of systems, processes and operational outputs.
Support compliance with ISO QMS, CASR Parts 173 & 175, ICAO SARPs and related standards.
Maintain error reporting processes and training and competency checks to support quality assurance and continuous improvement.
Assist with testing, evaluating and implementing system upgrades, development changes and operational enhancements.
Help maintain Data Product Specifications and support data originators to meet regulatory requirements.




Deliver accurate and timely support to AFPD & AIM team members.
Contribute to system monitoring, issue tracking and liaison with vendors.
Perform ad‑hoc tasks and support internal and external project requests.
The Person The adecuado candidate is a detail‑focused aviation professional with a strong understanding of AFPD & AIM systems, data management and transformation tools, GIS and CAD software and the regulatory environment in which Airservices operates. You bring knowledge of quality management principles and evidence‑based practice, along with familiarity with CASR Parts 173 and 175, ICAO SARPs, ISO QMS requirements and key aeronautical documentation. You take ownership of your work, support continuous improvement initiatives, uphold the highest safety behaviours, and contribute positively to a collaborative, high‑performing team.
Proficiency in data management, transformation and analysis tools such as SQL, Python and FME, with the ability to automate workflows and improve data quality.
Experience with GIS and CAD software such as ArcGIS and MicroStation with strong cartographic, mapping and spatial visualisation skills.
Solid understanding of quality management principles and evidence‑based practice within the aviation industry.
Advanced proficiency in Microsoft Word and Excel, with experience using other office applications.
Ability to take responsibility for personal performance and ongoing professional development.
We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
Security Clearance To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role.

📌 Quality and Service Improvement Specialist (Cataluña)
🏢 Airservices Australia
📍 Cataluña