Company description Publicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge.
Overview We are looking for a Senior Product & Service Designer with strong experience in UX, digital product design, and service design. This person will join a consulting environment, working on high-impact projects across different brands, industries, and product ecosystems.
Professional English is essential , as the role involves collaborating with international clients and teams through meetings, workshops, presentations, and day-to-day project work.
We are looking for someone who can understand complex challenges, identify both user and business needs, and transform them into valuable, usable, and feasible products and services. The ideal candidate is autonomous, strategic, and comfortable leading design processes from research and discovery through implementation and validation.
The role requires a strong UX mindset, experience with human-centered design methodologies, and the ability to collaborate with multidisciplinary teams including strategy, business, data, technology, content, and creative specialists.
Define digital products, services, and experiences from a strategic and user-centered perspective.

~ Plan and conduct qualitative and quantitative research activities, including interviews, usability testing, behavioral analysis, benchmarks, desk research, and data analysis.

~ Synthesize research findings into actionable insights, design principles, and opportunities.

~ Design information architecture, user flows, customer journeys, service blueprints, experience maps, and interaction models.

~ Create product and service concepts that connect user needs, business objectives, and technological capabilities.

~ Design wireframes, interfaces, and prototypes of varying levels of fidelity using Figma.

~ Validate hypotheses and solutions through user testing and iterative design processes.

~ Collaborate closely with strategy, content, creative, data, and technology teams to deliver holistic solutions.

~ Work alongside development teams to ensure design quality and consistency during implementation.

~ Contribute to the creation and evolution of design systems, interaction patterns, and component libraries.

~ Present and defend design decisions to clients, stakeholders, and international teams.

~ Support the growth and maturity of design practices and mentor less experienced designers when needed.





5+ years of experience in UX Design, Product Design, Service Design, or related disciplines.
~ Proven experience working on digital products, applications, web platforms, e-commerce solutions, or service ecosystems.
~ Strong knowledge of human-centered design, UX research, information architecture, accessibility, interaction design, and user validation methodologies.
~ Experience designing services and mapping complex experiences through customer journeys, service blueprints, stakeholder maps, flows, and similar artifacts.
~ Experience managing projects throughout the entire design lifecycle: discovery, definition, conceptualization, design, validation, delivery, and implementation.
~ Advanced proficiency in Figma, including components, auto layout, variables, libraries, prototyping, and documentation.
~ Ability to create clear, accessible, consistent, and effective digital interfaces.
~ Experience working with design systems and interaction patterns.
~ Experience planning and facilitating workshops with clients, users, and multidisciplinary teams.
~ Excellent communication and presentation skills, with the ability to articulate and document design decisions clearly.
~ Strong prioritization, autonomy, and results-oriented mindset in agile environments managing multiple projects simultaneously.
~ Professional English level, minimum advanced B2 and ideally C1, with confidence facilitating workshops, presenting solutions, and working daily in English.
~ Portfolio required, showcasing UX, product, and service design case studies, including problem definition, process, key decisions, role played, and impact achieved.

Previous experience in consulting, agencies, or multi-client environments.
International project experience and collaboration with distributed teams.
Experience in service design and business process transformation projects, both digital and omnichannel.
Experience using product metrics, digital analytics, and success measurement frameworks.
Experience in Content Design, UX Writing, or collaboration with content teams.
Strong visual design skills, including composition, hierarchy, typography, color, and digital art direction.




Experience with motion design, micro-interactions, or advanced prototyping.
Familiarity with Jira, Confluence, Miro, FigJam, or similar tools.
Practical and responsible use of AI tools for research, ideation, design, and documentation.
Experience mentoring or supporting junior designers.
Excellent communication skills in both Spanish and English.
Ability to defend design decisions and manage feedback constructively.
Adaptability to different industries, clients, and levels of digital maturity.
Attention to detail while maintaining a holistic view of the product or service.
5+ years of professional experience in Product Design, UX Design, or Service Design.
~4+ years of hands‑on experience working with Figma.
~ Demonstrated experience in research, ideation, design, and validation of digital products.
~ Advanced professional English (minimum B2).
~ Updated portfolio focused on UX, Product Design, and Service Design case studies.

Enjoy more than just work with adaptable compensation including meal vouchers, health insurance, transportation, and more.
Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
Attractive holidays package including your birthday & Advertising Day off plus some additional days off. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.
All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.
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📌 Senior Product & Service Designer (Madrid)
🏢 Publicis Groupe
📍 Madrid