About Parsec Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.
The Role As a Product Support Engineer I, you’ll provide high-quality technical support to customers and partners using the TrakSYS™ platform. This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support.
You’ll work closely with customers, internal support teams in the U.S. and Spain,



and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization.
This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours).
Key Responsibilities Platform and Application Support (≈70%)
Provide Level 2 product support for both the TrakSYS™ platform and implemented solutions
NET)
Upgrades and Testing (≈10%)
Support customer application upgrades
Assist with functional and regression testing
Develop Application Notes, Technical Guides, deployment instructions, and troubleshooting runbooks
Learn and apply Parsec’s support methodologies and tools
Build expertise in MES concepts, manufacturing workflows, and support technologies
Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field
~2+ years of experience in software support or development
~ C# .NET / ASP.NET
~ Microsoft SQL Server
~ Web technologies (HTML, XML, JavaScript)
~ Windows client and server operating systems

Cloud platforms (Azure or AWS)
Bootstrap CSS framework
Software testing frameworks
Collaborative mindset with general teams
Willingness to participate in rotating on-call and extended shift coverage
Hybrid work schedule
Variable bonus based on company and individual performance

📌 Product Support Engineer 1 (Vigo, Spain)
🏢 Parsecautomationcorp
📍 Vigo