The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.
About the role You'll own closed revenue across 60 mid-market hotel groups spanning Spain, Italy, and Portugal — not pipeline, but revenue you drive. identify, qualify, and close upsells independently; coordinate cross-sell opportunities through to Client Sales closure while staying commercially accountable
Build workflows and automations using Claude, Gong, and Power BI to surface patterns and move faster across 60 accounts; 3–5 years in Customer Success or Account Management within B2B SaaS
~ Strong commercial mindset : Experience running QBRs, account planning, and executive-level customer conversations
~ Experience with Salesforce, Gainsight, or similar CRM and CS platforms
~ Fluent Spanish and English




~ For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence.

Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.
Our success is powered by our incredible people, supported by benefits that help them thrive.
Unlimited paid holiday (yes, really)
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
An annual Learning budget of €300 (and more for high performers) to support your development
Adaptable, hybrid working options
A home office setup budget to make your workspace your own and a monthly work-from-home allowance
Local benefits
~ You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks.

📌 Customer Success Manager EMEA (f/m/d) (España)
🏢 Mews
📍 España