We're looking for a multilingual Customer Services Representative to deliver outstanding technical and operational support to our integral client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.
This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast‑paced Business‑to‑Business technology environment.
Deliver Outstanding Client Support:
Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clients
Build and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive, high‑quality service

Support the VDR Platform:
Deliver engaging online training sessions to help users maximize the platform’s capabilities
Document client interactions, support cases, and follow‑up actions within internal systems
Ensure job tracking, billing information, and administrative records remain accurate and up‑to‑date
Support additional operational initiatives and projects as required
Minimum bachelor’s degree or its equivalent
~ Native‑level fluency in both French and Italian




~ Advanced professional proficiency in English
~2+ years’ experience in a B2B customer‑facing role, such as Customer Support, Client Services, or Technical Support
~ Confidence working with technology and the ability to quickly learn new software platforms
~ Exceptional attention to detail and commitment to delivering high‑quality work
~ Availability to work full‑time onsite (09:00-18:00 Monday to Friday) from our Barcelona or Madrid office

Experience in a SaaS, Software or Technology company
Exposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industries
Familiarity with VDRs, secure document management, transaction support, or confidential information handling
As a Customer Services Representative, you’ll play an essential role in supporting some of the world’s most important business transactions. Every day, you’ll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading global organizations.
We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.

📌 Customer Services Representative (Virtual Data Rooms) (Madrid)
🏢 Transperfect
📍 Madrid