- We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice
- You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience
- Respond promptly to customer inquiries via live call (as secondary task, other text-based channels)
- Troubleshoot technical issues, providing clear and concise instructions
- Guide users through Holded’s features, offering personalized support based on their needs
- Document customer interactions in our CRM and escalate issues when necessary
- Identify recurring customer concerns and share insights with the Product and Engineering teams
- Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service
Benefits
- Adaptable working hours
- 26 paid days-off




- Short work day on Fridays
- Catered lunch
- Team Building Events
- Yearly budget for individual training
- Free English and Spanish lessons
- Fully equipped kitchen with snacks, drinks and fresh fruit
- Top-notch work equipment
- Ping pong, pool table and gaming zone- Ability to multitask
- Basic knowledge of business management software (accounting, invoicing, HR)
- 1+ year of experience in a Call Center Support or Customer Service role
- Strong problem-solving skills and attention to detail
- Native in Spanish but fluent in English
- Basic Knowledge of finance
- Tech-savvy with a quick ability to learn new tools and platforms
- Exceptional written communication skills with a focus on clarity and professionalism
- Experience in a SaaS or tech support environment
- Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom

📌 Accounting Support Specialist (Barcelona)
🏢 Holded
📍 Barcelona