Communication Enthusiasts Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Project Manager - Student Journey Design to join its team! The Project Manager - Student Journey Design will support Program Experience teams in innovating student experiences by deeply understanding student needs and motivations, fostering a data-driven culture that provides actionable insights for decision-making on how to improve engagement and satisfaction . The Project Manager will also be responsible for designing tailored journeys for targeted student groups (e.g., Women in Business, Families in Business …) and delivering initiatives that enhance engagement, academic integration, and community belonging. Why IE University? With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. Our Purpose At IE University, we foster positive change through education, research, and innovation. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. We are looking for a person to join a full‑time position in Madrid – María de Molina .
Your role as a Project Manager - Student Journey Design will involve Student Journey Design
Empower Program Experience teams with actionable data to innovate and personalize student experiences.
Align stakeholders around a clear framework that strengthens brand positioning and institutional reputation.
Lead the design of new journeys for targeted student groups,



creating added value and enhancing engagement.
Create impactful “WOW moments” by integrating academic and non‑academic content.
Monitor and report on KPIs such as student enrollment, participation, satisfaction, and graduation within each microjourney.
Apply customer experience (CX) principles to design and deliver student journeys that maximize engagement, satisfaction, and loyalty.
Use technology as an enabler, not a requirement, knowing how to leverage digital tools to digitalize back‑office processes and support personalization.
personalizing student communications, analyzing feedback and satisfaction data, identifying engagement patterns, or creating automated follow‑up actions to improve the student experience).
Participate in projects to improve the student experience and overall satisfaction throughout the academic journey, considering key KPIs (e.g., Support and influence the development of training and development plans to foster a culture and mindset oriented toward student service, with a strong focus on service excellence.
Planning & Institutional Coordination
Negotiate and coordinate program opening and graduation dates with relevant stakeholders
Ensure alignment and smooth communication with Growth and Planning teams to optimize calendars, resources,



and student‑facing milestones.
Bachelor’s degree in Business Administration, Communication, Psychology, or a related field.
~ Master’s degree, preferably in Customer Experience, Innovation or a related field.
~3‑5 years of experience in project management focused on customer or student experience design projects.
~ Proven ability to plan, execute, and monitor CX/Student Experience initiatives, ensuring delivery on time, scope, and quality.
~ Experience in customer journey mapping and service design, translating insights into actionable improvements.
~ NPS, CSAT, engagement, satisfaction data) to guide decision‑making and measure impact.
~ Skilled in stakeholder management and cross‑functional collaboration with other stakeholders.
~ Knowledge of technology tools (survey/feedback systems, dashboards) and ability to leverage them as enablers for personalization and process improvement.
~ Leadership and influence to align diverse stakeholders around experience strategies and drive cultural adoption of CX initiatives.
~ Resilience, adaptability, and ability to thrive in complex, innovation‑driven projects.
~ Full fluency in English and Spanish (written and spoken).

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.
At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.
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📌 Project Manager / Design Manager (Madrid)
🏢 Ie University
📍 Madrid