The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight
The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight
Lead, coach, and manage a team of Field Service Engineers across designated territories.
Ensure timely and high-quality execution of installation, maintenance, and repair services.
Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
Sales, Technical Support, Logistics) to ensure seamless service delivery.
Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
Identify training needs and support the development of technical and soft skills within the team.
Manage resource planning, scheduling, and workload balancing to optimize service coverage.
Team leadership and performance management.




Customer relationship management.
Operational planning and resource optimization.
Data-driven decision-making and reporting.
Proven experience managing field service teams in a technical or engineering environment.
Strong leadership and people management skills.
High-Performance Culture
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

📌 Field Delivery Manager - Thermal (Madrid)
🏢 Vertiv
📍 Madrid