Are you fluent in
Spanish & Catalan
and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for
Customer Care Specialists
to join our international team on the
16th of November
in
Lisbon
, supporting customers of one of the world’s leading integral streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do
- Provide customer support in Spanish & Catalan via phone, email, and digital channels.
- Assist customers with account, subscription, billing, and technical enquiries.
- Troubleshoot issues and provide clear and effective solutions.
- Handle customer concerns professionally and with empathy.
- Ensure every interaction delivers a high-quality customer experience.




- Collaborate with internal teams when issues require further assistance.

What We’re Looking For
- Fluent Spanish & Catalan (C1/C2 level).
- Good English communication skills (B1 level)
- Previous customer service experience is a plus.
- Excellent communication and problem-solving skills.
- Comfortable working with digital platforms and technology.
- A positive, customer-focused, and professional attitude.
- Flexibility to work on a rotating schedule.

Contract & Working Conditions
- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule from Monday to Sunday.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.

Salary & Benefits

Without Accommodation
- Base Salary: €1391.83 month
- Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation
- Base Sa

📌 Spanish & Catalan Advisor - Online Streaming Platform - Lisbon w/ Relocation (Badalona)
🏢 Tavrion Dynamics
📍 Badalona