- Location: Palma de Mallorca
- Employment level: Direct entry
- Function: Airport Staff
- Working time: Full time
- Publishing date: 09-09-2026
- Application deadline: 09-23-2026

As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.
Tasks

Your main tasks would be:
- Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
- Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
- Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.
- Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
- People & Training:



Guiding airline and supplier staff and supporting workforce planning and training.
- Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.
Behind the scenes
Excellence in operations. Exceptional in service.

Coordinating daily airport operations behind the scenes — from managing ground handling partners and resolving operational challenges to ensuring smooth communication, safety, service quality and a seamless passenger experience.
Requirements

What are the formal requirements?
- High school diploma or equivalent required.
- Bachelor’s degree is desirable.
- Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
- Previous leadership or team coordination experience is desirable.
- Excellent written and spoken English and Spanish skills required.
- Good knowledge of airport procedures, ground handlin

📌 Lufthansa Group Duty Manager PMI (Palma)
🏢 Deutsche Lufthansa
📍 Palma