Please Note: Only apply if you are permanent resident of Spain

Role Overview

We are seeking a motivated
EUC Support L1 Engineer
to provide first-level technical assistance and desk-side support. The role involves troubleshooting end-user computing issues, ensuring smooth IT operations, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities
- End-user support
: Provide L1 technical assistance for desktops, laptops, printers, and mobile devices.
- Incident management
: Log, track, and resolve tickets within defined SLAs.
- Desk-side support
: Assist users on-site with hardware/software issues.
- Basic troubleshooting
: Diagnose and resolve common IT problems.
- Collaboration
: Escalate complex issues to L2/L3 teams when required.
- Documentation
: Maintain accurate records of incidents and resolutions.
- Language proficiency
: Minimum Spanish B2 fluency.

📌 EUC Support (Madrid)
🏢 TEKNIKOZ
📍 Madrid