Whether you are
already living in Portugal
or
considering relocating from abroad
, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION:
Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE:
Monday to Sunday. 24/7 rotational shifts - 2 rotational days off per week. 5 days/week, 8 hours/day

COMPENSATION:
- €1,100 gross/month paid over 14 salaries
- €7.63 food allowance per working day
- Welcome Bonus - €1,500 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
- Accommodation is supported (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities




- Provide professional customer support through verbal and written communication
- Handle customer inquiries, requests, and complaints
- Identify customer needs and provide appropriate solutions
- Support more than one market when required
- Manage and retain large amounts of product and process information
- Troubleshoot customer issues and follow established procedures
- Handle disputes and sensitive situations professionally
- Prioritize tasks effectively and work with strong attention to detail
- Demonstrate active listening and empathy in every customer interaction
- Maintain a high level of service quality in a fast-paced environment

Requirements
- Fluent verbal and written communication in German
- C1 level of English
- Strong customer service and communication skills
- Excellent problem-solving and prioritization abilities
- Ability to learn, retain, and manage large amounts of information
- Strong attention to

📌 German-Speaking Customer Support Agent | Onsite Porto | Accommodation Supported (Barcelona)
🏢 WW Talents
📍 Barcelona