Job Responsibilities

1. Responsible for requirement clarification, technical selection and solution formulation for audio communication, IP PBX, public address system and other related solutions.

2. Cooperate with the sales team to conduct technical exchanges, solution presentations, compile the technical part of bidding documents and respond to technical inquiries; provide necessary L1 basic technical support for customers.

3. Support on-site/project technical verification (PoC) and demonstration for customers, including environment deployment, joint debugging, testing and result deliverables output.

4. Collaborate with delivery and R&D; teams to formulate implementable system architecture, interfaces and implementation plans, and drive the closed-loop management of project technical risks.

5. Conduct basic pre-sales problem troubleshooting, covering network issues, device compatibility, audio links, concurrency and routing, etc.

6. Travel with sales staff to conduct on-site project demonstrations.

7. Provide professional training to customers as required.

8.



Undertake frequent business travel with a travel ratio of over 50%, responsible for customer on-site visits, product introduction and solution presentation.

Job Requirements

1. Fluent in English; candidates with a background in computer or network industry are preferred.

2. 1-3 years or above relevant working experience, or equivalent professional competence; candidates with pre-sales or delivery experience in audio communication, weak current, communication, system integration, VoIP and public address systems are preferred.

3. Familiar with at least one of the following technical directions, and capable of applying relevant knowledge to solution design and fault troubleshooting:
- IP PBX / VoIP: Basic concepts of SIP/RTP/SDP, registration and call flow, encoding and decoding, influencing factors of voice quality.
- Audio System: Audio encoding & decoding/routing, basic principles of echo cancellati

📌 Pre-sales Engineer (Madrid)
🏢 Zycoo Communications
📍 Madrid