Experteer Overview
In this role you serve as a trusted technical advisor for strategic enterprise customers across Europe u0026amp; META, supporting Lenovo infrastructure solutions and services. You’ll liaise between customers, account teams, and support groups to ensure a seamless service experience and high satisfaction. You will perform proactive health assessments, propose data-driven improvements, and drive continuous service delivery improvements. This position places you at the intersection of technology, customer outcomes, and multi-country collaboration, with a clear impact on service quality and risk prevention.

Compensaciones / Ventajas
• Be the main technical liaison for assigned customers, understanding their infrastructure and business needs
• Coordinate between customers, Lenovo account teams, and support organizations to ensure a smooth service experience
• Perform proactive hardware and firmware health checks and identify risks to prevent issues
• Analyze environments and provide data-driven recommendations to improve service quality and efficiency
• Lead complex technical cases with Lenovo support and ensure timely, clear communication




• Deliver Root Cause Analysis for critical incidents and present findings understandably
• Advise customers on best practices to optimize performance, compliance, and value of Lenovo solutions
• Lead service delivery reviews, track KPIs, and drive continuous service improvement initiatives

Responsabilidades
• Bachelor’s degree in a technical field
• Strong server and storage hardware expertise with Lenovo gear
• Hands-on Nutanix and hyperconverged infrastructure experience
• Working knowledge of Microsoft technologies and VMware virtualization
• Excellent written and verbal communication in Spanish and English
• Understanding of cloud technologies, AI architectures, and modern IT trends
• Experience managing complex customer environments and cross-country stakeholder interactions
• Strong interpersonal, communication, partner, and vendor management skills

Requisitos principales
• open and stimulating environment
• flat structures and fast decision-making
• flexible working arrangements
• international team with focus on Diversity u0026 Inclusion
• attractive compensation package

📌 Technical Account Manager for Enterprise Customer (Madrid)
🏢 Lenovo
📍 Madrid