Job Req ID: 29957
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented general expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
The Service Workforce Management Analyst supports global Service Operations by forecasting workload, analyzing staffing requirements, monitoring capacity, and improving workforce utilization across customer support and service teams. This role will use operational data and workforce management tools to identify trends, improve scheduling, and help ensure appropriate coverage against service demand and SLA requirements.
This role can be based out of CA, NV, UT, AZ and TX.Essential Duties and Responsibilities:




Includes the following essential duties and responsibilities (other duties may also be assigned):

Develop workload forecasts and staffing/capacity models for Service Operations.
Analyze case volume, workload, staffing, productivity, utilization, and SLA performance.
Identify coverage gaps and recommend staffing or scheduling adjustments.
Develop dashboards, reports, and workforce performance metrics.
Partner with Service Operations leadership, QA, PMO, and regional teams on workforce planning.
Support implementation and optimization of workforce management processes and tools.
Use Salesforce Service Cloud and related operational data to support forecasting and analysis.
Identify opportunities for automation and continuous process improvement.
Qualifications:

Bachelor’s degree or equivalent relevant experience.
7+ years of workforce management, capacity planning, operations analyt

📌 Senior Service Workforce Management Analyst (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva