Job Req ID: 29956
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
The Service Quality & Customer Experience Analyst supports integral Service Operations by evaluating service quality, customer interactions, process compliance, and operational performance. This role will identify trends and improvement opportunities and partner with operational teams to strengthen service consistency and the customer experience.
This role can be based out of CA, NV, UT, AZ and TX.Essential Duties and Responsibilities:




Includes the following essential duties and responsibilities (other duties may also be assigned):

Develop and support quality assurance standards, scorecards, and evaluation processes.
Review service interactions and case activity for quality, accuracy, compliance, and customer experience.
Analyze quality trends, customer feedback, SLA performance, and operational metrics.
Identify recurring service gaps and recommend corrective actions.
Develop dashboards and reporting for quality and customer experience performance.
Partner with Service Operations, Training, PMO, and regional teams on improvement initiatives.
Support coaching and training needs identified through quality analysis.
Use Salesforce Service Cloud data to evaluate service performance and process adherence.
Qualifications:

Bachelor’s degree or equivalent relevant experience.
5+ years of quality assurance, customer experience, service operations, or related experience.
Experience developing o

📌 Service Quality (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva