Get ready to set sails and navigate the rindus wave Were rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, were doing it since 2017, closely with our European Partners, helping them shape their software development teams. About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce.
With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What youll be doing Operational Process Ownership * Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management). * Team Leadership & Coaching
dispatchers, process specialists) while fostering a customer-first service culture.




A highly empathetic and efficient support team that delivers best-in-class user experiences.
Ensure clear communication and alignment of general strategies across other departments and the wider organization. Shift-Left & Self-Service * Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users. * Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA).
High transparency of support performance and continuously improving user satisfaction.
Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What youll bring * Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial) * Solid understanding of ITIL support processes (specifically Incident, Request, an

📌 SAP Consultant, Specialist (Castro)
🏢 Rindus
📍 Castro