Additional Information
Job Number26115039
Job CategoryHuman Resources
LocationPlaca de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience
- 2-year degree from an accredited university in Human Resources,



Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer.
- Relevant work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to sup

📌 Training Manager (Barcelona)
🏢 Marriott International
📍 Barcelona