Product Adoption SpecialistCustomer Success · Barcelona, Spain (Hybrid) · EMEAPosition OverviewIn the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.ResponsibilitiesServe as the primary contact for customers during product activation — guiding them through login, user assignment, and project setupDrive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impactDevelop and execute onboarding and adoption strategies that increase customer value and product usageSupport customers through early product milestones, identifying and resolving friction points before they become riskAnalyze activation and usage data to identify trends, surface insights, and improve customer outcomesCollaborate cross‑functionally with Sales, Channel Partners,



and Support to drive customer success milestonesDocument all customer activity and opportunities accurately in SalesforceMinimum QualificationsFluency in English and German (written and spoken)Experience in a customer‑facing role — Customer Success, Account Management, technical support, or similarFamiliarity with Autodesk Fusion or comparable D&M tools (e.G. SolidWorks, CATIA, Siemens NX)Proficiency in Salesforce or a similar CRMStrong communication skills with the ability to explain technical concepts clearly to a range of audiencesComfortable managing multiple customer accounts and priorities simultaneouslyPreferred QualificationsAdditional fluency in French or ItalianBackground in MFG, D&M, PLM, or a related technical fieldExperience with SaaS, cloud‑based software, or subscription business modelsKnowledge of 3D modeling tools or cloud technologiesBachelor’s degree in Engineering, IT, or a related discipline — or equivalent experienceIf this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience.Salary TransparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, stock grants, and a comprehensive benefits package.#J-18808-Ljbffr

📌 Customer Success Specialist (German Speaker) – Fusion (Eixample)
🏢 Autodesk
📍 Eixample