? Join Impress – Europe’s Leading Health-Tech Innovator

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 150 locations, offering leading care and state-of-the-art technology.

We’re looking for a hardworking and dynamic
Operations Intern based in Barcelona
to join the Care Operations team.

?
Location:

This position is
based on-site at our headquarters in Barcelona (Spain)
.

✨ What You'll Do
- Deliver an excellent customer experience to each and every one of our patients
.
- Ensure that every call, email, and meeting leaves our patients happy
- Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
- Customer Support:



Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat
.
- Make calls, book and confirm appointments, and follow up with patients.
- Explain our product and guide customers through the process and timelines.
- Clarify requirements and help our patients complete documentation as needed.
- Proactively recognize and report trends and potential weaknesses.
- Contribute to the improvement of our products and processes.
- Help create solutions to enhance the customer journey.
- Work with your teammates to foster a positive and energetic atmosphere.

? What You’ll Bring
- Fluent in
Spanish and English
, both written and spoken.
- Previous experience in customer service or a similar role is a plus.
- Able to provide an internship agreement (convenio de prácticas)
through your university or educational institution, ideally with availability for

📌 Operations Intern (Barcelona)
🏢 Impress
📍 Barcelona