B2B Customer Success Representative (German Speaker)¿No sabe con seguridad qué habilidades necesitará para esta posibilidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.The main tasks of the position are:The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.Customer & Dealer ManagementManage a portfolio of Direct Countries dealers across EMEABuild strong, long-term relationships with assigned dealersEnsure high levels of customer satisfaction through quality serviceAct as the main point of contact for operational and service-related topicsOrder Management & OperationsManage and validate the orderbook for assigned dealersPerform order entry in SAP (ERP system)Track and follow up orders,



liaising with warehouses and logistics teamsEnsure on-time and in-full delivery (OTIF)Handle operational issues such as refusals, returns and warrantiesManage proforma processesData & ReportingPrepare and maintain customer order databasesAnalyze data and performance indicators to support decision-makingProvide reporting on key KPIs and service levelsEnsure accuracy and consistency of customer dataCross-functional CollaborationCollaborate with Sales teams to support dealer performance and satisfactionWork closely with Supply Chain and Operations teams to resolve issuesHandle dealer and sales queries efficiently and professionallyPosition requirements:Qualifications:Fluent German and English (mandatory)Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)Knowledge of SAP, Salesforce and ExcelStrong data orientation and analytical skillsUnderstanding of sales processes and logistics flowsCompetences: xhfqzwm Strong customer service mindsetProactive and solution-orientedHigh attention to detail and organizational skillsStrong communication and interpersonal skillsAbility to work cross-functionallyAdaptability in a fast-paced environmentPreferred- Additional European language is a plusWhat we offerGreat working environment and the opportunity to be part of a leading international company in the sports and outdoor industry€10 meal voucher for every day worked from the officeHybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)7 additional remote working days per yearEmployee discounts on products across our brandsSounds like you? Apply now and join our Customer Success team in Europe.

📌 b Customer Success Representative (German Speaker) (Sallent)
🏢 Revelyst
📍 Sallent